Privacy and Cookie Policy

Introduction

Kura Airline Resourcing (Kura,‘we’,‘us’,‘our’) is committed to protecting and respecting the personal data that we hold. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data provided to us both by individuals themselves and by others. We may use personal data provided to us for the purposes described in this privacy statement or as made clear before collecting personal data.

Personal data is any information relating to an identified or identifiable living person. When collecting and using personal data, our policy is to be transparent about why and how we process personal data.

We process personal data for numerous purposes and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose are set out in the relevant sections below.

The personal data that is provided to us is provided either directly from the individual concerned, from a third party acting on behalf of an individual, or from publicly available sources (such as internet searches).

Where we receive personal data that relates to an individual from a third party, we request that this third party informs the individual of the necessary information regarding the use of their data. Where necessary, reference may be made to this privacy statement.

Security

We take the security of all the data we hold seriously. Our staff are trained on data protection, confidentiality, and security.

We have a framework of policies and procedures which ensure we regularly review the appropriateness of the measures we have in place to keep the data we hold secure.

All personal data that is provided to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, systems or apps; any transmission is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data that we hold

General

We provide services to individuals as well as organisations. The exact data held will depend on the services to be provided.

Where we engage with individuals, we may collect and process personal data to establish and/or satisfy contractual or operational obligations. We request that individuals only provide the personal data that is required for us to fulfil our contractual or operational obligations.

Why do we process data?

Where data is collected it is used for several purposes, as follows.

  • Providing services to you. Data is processed to either place applicants into a job vacancy, or to advertise a vacancy for a client. This may sometimes be further clarified in written documentation supplied before any data processing may occur.
  • Individual needs. When communicating with and assessing the needs of a candidate or client, personal data may be processed in order to ensure that their needs are appropriately satisfied. This may include assessing whether the collection of services provided to our clients are appropriate.
  • Administration. To manage and administer our business and services, we may collect and process personal data. This may include (but is not limited to) maintaining internal business records, managing candidate and client relationships, hosting recruitment assessment days and administering candidate / client facing applications.
  • Regulatory. In order for Kura Airline Resourcing to do what it does, we may from time to time be required to collect and process personal data in order to fulfil contractual, regulatory, legal and/or ethical requirements. This may include (but is not limited to) verifying the identity of individuals.

What data is processed?

The data that is processed is dependent on the service that is being provided and on the recipient of this service.

  • Services to candidates. Personal data may include (but is not limited to) gender, name, address, email address, date of birth, country of birth, nationality, contact details, identity document details, job title, employment dates, career history, qualifications, reference information, criminal record details, and any other specifically relevant data.
  • Services to clients: Personal data may include (but is not limited to) name, corporate contact details, job title any other specifically relevant data.

How long do we hold data for?

We retain the personal data processed by us for as long as is considered necessary for the purpose(s) for which it was collected. Where personal data is held with a view to placing applicants into job vacancies, we will hold the data for no longer than 5 years after the most recent contact with the applicant or 5 years after the termination of the most recent placement, whichever is later. There may also be occasions which will require data to be kept for longer, however this will typically be for legal purposes.

Our role as a data processor

When supporting some candidates/ clients with parts of their recruitment process (mainly where candidates apply directly to a client and the client outsources part(s) of the recruitment process to us)  Kura is the data processor and our client is the data controller. Personal data which we process on behalf of our clients is stored on our secure servers and is protected by the same security measures as those which govern how we operate as a data controller.

Why do we process data?

Where we act as the data processor and process personal data on behalf of our clients, this is done for the following purposes.

  • To fulfil contractual obligations towards our clients.
  • To enable our clients to perform security, quality and risk management activities.
  • So that our clients can comply with any requirement of law, regulation, or a professional body of which they are a member. Our clients are subject to legal, regulatory and professional obligations. We need to keep certain records to show how our clients comply with those obligations and those records may contain personal data.
  • To enable prospective clients to evaluate our products and services.
  • Relationship management.
  • Administration and management.

What data do we hold and process?

Personal data that we hold and process on behalf of our clients may include (but is not limited to) gender, name, address, email address, date of birth, country of birth, nationality, contact details, corporate contact details, identity document details, job title, employment dates, career history, qualifications, reference information, criminal record details, details of the communication between us and any other specifically relevant data.

How long do we hold data for?

When holding and processing data on behalf of our clients (where each client is the data controller, and we are the data processor) we retain the personal data only for as long as our contractual obligations towards each client requires. If a retention period has not been contractually specified, we will hold the data for no longer than 5 years after the completion of the recruitment process to which the personal data relates.

Business contacts

Personal data from our contacts, which covers both potential and prior customers, as well as potential and prior employees are held in our customer relationship management tool (CRM tool).

This information is entered into our systems after contact is made between a staff member of Kura and an individual or a business contact individual.

How long do we hold data for?

We retain the personal data processed by us for as long as is considered necessary for the purpose(s) for which it was collected.

Suppliers

We collect and process personal data about our suppliers, subcontractors, and individuals associated with them. The data is held to manage our relationship, to contract and receive services from them, and in some cases to provide professional services to our clients.

When people visit our website or use our apps, personal data is collected both through automated tracking and interacting with various forms on the website or apps.

Personal data may be collected when individuals fill in forms on our website or apps or by corresponding with us by phone, e-mail or otherwise. This includes information provided when an individual registers to use our website or apps, to subscribe to our service or to make an enquiry.

The use of Cookies

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username.

Most cookies won’t collect information that identifies you and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies does Kura Airline Resourcing use?

Generally, our cookies perform up to four different functions:

Essential cookies
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.

Performance Cookies
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise.

For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

Functionality Cookies
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in a username every time you access the site, and recall your customisation preferences, such as which section of the website you want to see when you log in. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions.

Can a website user block a cookie?

As we’ve explained above, cookies help you to get the most out of our websites. However, if you do wish to disable our cookies then please follow the instructions here http://www.allaboutcookies.org/manage-cookies/

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly

Do we track whether users open our emails?
Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email.

We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements.

The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

More Information

More detail on how businesses use cookies is available at www.allaboutcookies.org

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights
as follows:

  • Individuals may request access to their personal data held by us as a data controller.
  • Individuals may request us to rectify personal data submitted to or held by us or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which they registered.
  • Individuals may request that we erase their personal data.
  • Where we process personal data based on consent, individuals may withdraw their consent at any time by contacting us or clicking on the unsubscribe link in certain emails received from us.
  • Individuals may have other rights to restrict or object to our processing of personal data and the right to data portability.
  • Individuals may request information about, or human intervention into, any automated data processing that we may undertake.

If you wish to exercise any of these rights, please send an email to enquiries@kuraairlineresourcing.co.uk 

Complaints

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to enquiries@kuraairlineresourcing.co.uk. We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website https://ico.org.uk/concerns

Data controller and contact information

The data controller for Kura Airline Resourcing is Kura Airline resourcing Limited. When supporting some clients with parts of their recruitment process (mainly where candidates apply directly to a client and the client outsources part(s) of the recruitment process to us) Kura Airline Resourcing is the data processor.

If you have any questions about this privacy statement or how and why we process personal data, please contact us at:

Kura Airline Resourcing.  Celixir House Stratford Business & Technology Park
Innovation Way, Banbury Road,  Stratford-upon-Avon, Warwickshire CV37 6GZ

This privacy statement was last updated on 04/08/2022